We pride ourselves on flexibility and given this we do not offer predefined support packages. We will discuss and evaluate your business needs with you and construct a package that is right for your business. We understand that when it comes to support ‘one size does not fit all’. Below are the services that we specialise in, if you require a service that is not listed please do not hesitate to contact us.

 

 

  • Proactive Maintenance: – Transcend Business Solutions can run maintenance on your IT Systems regularly, including virus scanning, defragment and disk clean up that will help keep your users computers running efficiently.
  • Anti-Virus, Anti-Spam Support and Web Filter: – Transcend Business Solutions will work with you to find your business the most relevant Anti-Virus and Anti-Spam software that is fit for purpose. Anti-Virus and Anti-Spam will protect your business from any unwanted emails and viruses keeping your IT network secure.
  • Firewall Configuration and support: – Transcend Business Solutions will work with you to find your business the fit for purpose firewall software/hardware which will help to protect your business from any unauthorised access.
  • Standard 9am-5pm Telephone, Remote and On-site Support (out of standard business hours services are available)
  • Network Security: – Transcend Business Solutions will always ensure that your chosen IT security software is up to date. We can produce daily/weekly/monthly reports to show you just how protected your network is.
  • Basic Software Updates: – Transcend Business Solutions can ensure that any commonly used programs within your business are always kept up to date.
  • Software/Hardware Installation:- Transcend Business Solutions will be at hand to install any new or additional hardware or software to meet the requirements of your SLA.
  • Hardware Analysis: – Transcend Business Solutions can actively check the hardware used in your computers and servers to ensure that it is fit for purpose and we will propose change for any upgrades that may be needed.
  • Hardware Support: – Transcend Business Solutions can ensure that any problems with hardware are solved to mitigate potential disruption.
  • VPN Configuration and Maintenance: – TBS will maintain or configure a VPN if required by your business.
  • Basic computer software training: – TBS can offer basic computer and software training to your business including programs such as the Microsoft Office range.
  • Server Maintenance: – TBS can maintain your server and its roles, including Active Directory, Group Policy Management and Exchange services.
  • Onsite/Hosted Exchange: – Transcend Business Solutions can maintain any onsite/hosted Exchange accounts including setup and configuration.
  • Network Analysis: – TBS can analyse your network to see if any improvements can be made to make your IT more efficient. We will ensure all cabling, routers, switches, and patch panels are correctly configured in a way that creates a more dynamic network for you.
  • Hardware and Software Update/installation/configuration/training: – Transcend Business Solutions will always ensure your software and hardware are up to date and in line with the current technology. We will assist with any new hardware or software installation, configuration and user training.
  • Disaster Recovery Planning: – Transcend Business Solutions will work with you and your business to create a realistic Disaster Recovery plan.